🔒 Privacy Policy

📊 Information We Collect

At Apache Pizza, we collect various types of information to provide you with the best possible service and pizza delivery experience.

Personal Information You Provide:

• Contact Details: Name, email address, phone number, and delivery address when you place an order or create an account
• Payment Information: Credit/debit card details, billing address (processed securely through our payment providers)
• Account Information: Username, password, and order history when you create an Apache Pizza account
• Communication Data: Any messages, feedback, or correspondence you send to us
• Preferences: Your favourite orders, dietary requirements, and delivery preferences

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on our website, click patterns, and navigation paths
• Location Data: General geographic location based on IP address for delivery purposes

⚙️ How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, prepare, and deliver your pizza orders accurately and on time
• Customer Service: To respond to your inquiries, resolve issues, and provide support
• Account Management: To create and manage your Apache Pizza account and order history
• Marketing Communications: To send promotional offers, deals, and updates (only with your consent)
• Service Improvement: To analyze usage patterns and improve our website, app, and services
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

🍪 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, including shopping cart functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data
• Functionality Cookies: Remember your preferences, such as language settings and saved delivery addresses
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with consent)

🤝 Third-Party Sharing

We may share your information with the following categories of third parties:

• Delivery Partners: Drivers and delivery services who need your address and contact details to deliver your order
• Payment Processors: Secure payment providers (such as Stripe, PayPal) to process your transactions
• Analytics Providers: Services like Google Analytics to help us understand website usage (anonymized data)
• Marketing Platforms: Email marketing services to send promotional communications (only with your consent)
• IT Service Providers: Cloud hosting and technical support providers who help operate our systems
• Legal Authorities: Law enforcement or regulatory bodies when required by law

🛡️ Data Security

We take the security of your personal information seriously and implement robust measures to protect it:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Secure Payment: Payment information is processed through PCI-DSS compliant payment processors
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: All staff receive data protection and security awareness training
• Incident Response: We have procedures in place to detect, report, and respond to data breaches

✅ Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes, including marketing
• Right to Withdraw Consent: Withdraw consent for processing at any time

📁 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order Information: Retained for 7 years for accounting and legal compliance purposes
• Account Data: Retained until you delete your account, then for 30 days before permanent deletion
• Marketing Preferences: Retained until you unsubscribe or withdraw consent
• Analytics Data: Anonymized and aggregated data may be retained indefinitely for statistical purposes
• Communication Records: Customer service interactions retained for 3 years

📞 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us: