Privacy Policy

1. Information We Collect

At Pizzaiolo, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, place an order, or interact with our services.

1.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number, and delivery address
• Account Information: Username, password, and account preferences (if you create an account)
• Payment Information: Credit card details, billing address, and other payment details (note that payment processing is handled by secure third-party payment processors)
• Order History: Items ordered, delivery instructions, and order preferences
• Communications: Customer service inquiries, feedback, and correspondence

1.2 Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on the site, referring/exit pages, and browsing patterns
• Location Data: General location information based on IP address or more precise location data if you grant permission

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Delivery

• Processing and fulfilling your orders
• Delivering your pizzas and other food items
• Communicating with you about your order status
• Processing payments and issuing receipts

2.2 Account Management

• Creating and maintaining your customer account
• Authenticating your identity when you log in
• Saving your preferences and order history for future convenience

2.3 Customer Service and Communication

• Responding to your inquiries, feedback, and support requests
• Providing important information about your orders
• Sending transactional notifications and service updates

2.4 Marketing and Promotional Activities

• Sending promotional offers, newsletters, and marketing communications (if you've opted in)
• Conducting surveys and collecting feedback to improve our services
• Personalizing your experience with relevant offers and recommendations

2.5 Business Operations and Improvement

• Analyzing usage patterns to improve our website and services
• Detecting and preventing fraud, security breaches, and other harmful activities
• Developing new products, services, and features
• Complying with legal obligations and enforcing our terms and policies

3. Your Rights and Choices

You have certain rights regarding your personal information:

3.1 Access and Control

You can:

• Access, correct, or update your personal information through your account settings
• Request a copy of the personal data we hold about you
• Ask us to delete or restrict the use of your personal information
• Object to certain processing of your personal information
• Withdraw consent for optional data processing at any time

3.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting our customer service team

3.3 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or call +447077292683. We will respond to your request within 30 days.

4. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services.

4.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve your browsing experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, such as enabling secure checkout and remembering items in your cart
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits and navigation patterns
• Functionality Cookies: Remember your preferences and choices to provide enhanced, personalized features
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

4.3 Managing Cookies

You can control and manage cookies in various ways:

• Use our cookie consent banner to customize your cookie preferences
• Configure your browser settings to accept, reject, or notify you when cookies are set
• Delete cookies that have already been stored on your device through your browser settings

Please note that blocking certain cookies may impact the functionality of our website and your user experience.

5. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +447077292683
Mailing Address: Flat 98 Julie Gardens, Lake Finley, CT6 7HL, Canada

We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us using the information above.